1. Contract
Lets Unlimited acts only as a booking agent on behalf of the owner of the Properties and does not become a principal in any contract made. The Contract for a short-term holiday rental shall be made between the Client and Lets Unlimited. The contract will be entered into when Lets Unlimited issues the confirmation form and will be subject to all the following booking conditions. If for any reason Lets Unlimited is unable to confirm the booking as required it will refund the deposit in full.
2. BookingsBookings will be confirmed only on receipt of booking form, payment and written confirmation of receipt from Lets Unlimited.
a. For bookings made within 8 weeks of the commencement of the holiday, the full payment (rental, booking fee, damage deposit and extras if applicable) must be made within 5 working days of initial booking.
b. For bookings made more than 8 weeks in advance of the holiday, an initial payment of one third of the rental plus booking fee plus damage deposit, if applicable, must be made within 5 working days of initial booking. In that instance, the balance shall be payable 8 weeks before the commencement of the rental.
c. Booking Alterations – once the booking is confirmed, any changes to the holiday dates or location will incur an administration fee of £20.00 (£17.02 plus VAT).
3. Booking Fee
A booking fee of £20.00 (£17.02 plus VAT) per property is required for all bookings. This fee is payable on booking.
4. Refundable Security Deposit
A few of our owners require us to take a security deposit on all bookings. Details will be given in the property description. A security deposit may also be requested by an owner where, for example, an extra pet is allowed at the property. Occasionally where a booking is accepted for a non-family group the owner reserves the right to take a £20 per person security deposit. in normal circumstances all security deposits will be refunded within one month of the holiday. Bookings over one month will also require q week's rental as deposit.
5. Extras
a. For bookings of two weeks or more a linen and towel change may be included. Please check with the Office. If additional linen or cleaning is required this can be arranged. Please contact the Office.
b. Highchairs, Cots and Beds: Rental of highchairs, cots and additional beds is subject to availability. Please contact the Office to discuss you requirements, as not all properties can accommodate extra beds etc.
6. PaymentPayments should be made to Lets Unlimited at the address shown on the booking form. Payments may be made by cheque, credit or debit card, or by Sterling Bank Draft direct to our account. There is a 2% payment surcharge for credit card bookings. We do accept American Express but this is has a payment surcharge of 3.5%. There is no surcharge for payment by UK debit card. Bank charges incurred by overseas payments will be billed to the client. Any charges raised against Lets Unlimited by their bank for dishonoured cheques, bank transfers and non-sterling cheque payments will be passed on to the booking party and payment for these charges must be made within 5 working days. Interest is not payable on any amount held on behalf of the tenant.
7. Cancellation
Any cancellation made by the Client for whatever reason shall be in writing and addressed to Lets Unlimited. The effective date of cancellation will be the date that the written instructions are received by us. The following cancellation charges shall apply:
More than 8 weeks before the commencement of the holiday: loss of 1/3 of the holiday cost (paid as a booking deposit) plus the booking fee.
Less than 8 weeks before the commencement of the holiday: the full cost of the holiday and the booking fee.
Lets Unlimited strongly recommends that all clients take out cancellation insurance. We recommend The Cancellation Plan
8. Alternative Accommodation
Lets Unlimited reserves the right to refuse any booking without stating a reason or to cancel, modify or alter arrangements made by the Client. In the unlikely event that the holiday accommodation ceases to be available for the period of the booking, then Lets Unlimited shall try to arrange alternative accommodation and if this is not acceptable to the Client, all monies paid shall be refunded to the Client in full, and the liability of the property owner and Lets Unlimited shall then cease.
9. VAT
VAT where applicable is included in the prices shown at the standard rate at the time of publishing. Lets Unlimited reserves the right to adjust this should legislation require.
10. Arrivals/Departures
Rentals commence, unless otherwise specified, at 3 p.m. on the day of arrival and terminate at 10 a.m. on the day of departure.
Arrivals are normally between 3pm and 6.30 pm. Departures should be by 10am. If you wish to arrive or depart outside these hours this can, in most cases, be accommodated, but it is essential to contact the Office as it may incur a small additional charge.
11. Party Details
The number of persons occupying the property must not exceed the maximum numbers stipulated on our website. Prices for each property are based on a certain number of guests. Parties wishing to accommodate more guests than the recommended number of occupants must pay an additional surcharge. This feature is only available on certain properties and must be booked in advance. Please ask Lets Unlimited to include this feature when booking your stay. There will be an additional charge for each extra guest. Sub-letting, sharing or assignment is not permitted.
Only those listed on the booking form may occupy the premises. The person who completes the booking form certifies that:
- The signatory is authorised to agree to the booking conditions on behalf of all persons on the booking form including any changes
- The signatory must be over 21 years of age and there must be at least one adult occupying the property.
- The signatory has agreed to take responsibility for the occupying party, or if not personally occupying the property, the first listed adult member of the party is deemed responsible as lead member.
12. Complaints
All complaints should be notified to our office immediately. We will not entertain a complaint once a property has been vacated. Lets Unlimited and the property owners reserve the right to investigate and resolve any problems during tenancy without refund or compensation.
13. Breakage or Damage
The Client is legally bound to reimburse the Owner for replacement or for repairs on demand.
14. Care of the Property
The Client shall take all reasonable and proper care of the property and its contents. They should be left in the same state of repair or condition at the end of the rental period as at the beginning. An charge may be made if additional cleaning is required. We understand that accidents may happen – please notify us as soon as you can – this may reduce any charges incurred.
15. Pets
The owner has the right to have exclusions on the Property which must be respected when booking the property. Pets when allowed in properties must be kept under control and in no circumstances left alone in the property nor allowed onto furniture or beds. Hirers take full responsibility for pets and agree to pay a surcharge of £15 per week charge per pet.
16. Liability
Lets Unlimited shall not be under any liability to the Clients or third parties for any loss or damage arising from any breach of contract, negligence, misrepresentation or otherwise.
17. Warranties
The Owner/Lets Unlimited does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its agents.
18. Right of Entry
The Owner and Lets Unlimited shall be allowed the right of entry to the property at all reasonable time for purposes of inspection.
19. Legal
Lets Unlimited cannot accept liability for happenings outside its reasonable control such as breakdown of domestic appliances, plumbing, wiring, temporary infestation of pests, damage resulting from exceptional weather conditions, or owner’s negligence resulting in loss, injury or accident.
20. Ownership
The agency does not own or operate the holiday accommodation and accordingly its use is subject to the terms and conditions of each of the Property Owners. All properties in our portfolio are used as holiday accommodation and therefore exempt from security of tenure under the Rent Act.
